Paynura’s Privacy Policy

Effective date: October 8, 2019

1. About this Privacy Policy 

Privacy and security are essential concerns of our program. Paynura appreciates the trust clients have in us when promoting digital wallets and managing their users' networks through our site. Therefore, privacy and data security have a high priority for Paynura. It is of utmost importance to us that you feel safe on our platform. We are firmly committed to processing your data lawfully, fairly, and transparently in full compliance with the EU General Data Protection Regulation.

When you visit our website, and when you use our product, you entrust us with your personal data. Paynura wants to give you the best possible user experience. We want to understand user behavior so that we can improve our product and visitor experience on our site.

Thus, in this Privacy Policy, we transparently inform you which personal data we collect, process, and to whom we might forward it. Besides, we would like to inform you which measures we take to protect your personal data, which rights you have, and to whom you can turn for data protection issues.

The terms used in this Privacy Policy, like "Processing," "Sensitive data," or "Controller," are referred to the definitions of the GDPR.

Paynura

Paynura is an affiliate program platform offered via its websites www.paynura.com (together from now on referred to as "website" or "platform") services and products related to promoting digital wallets and other services.

2. Applicability 

This policy applies to anyone who uses Paynura services, the website, or interacts with Paynura, for example, business partners, interested parties, service providers, etc.

Our Cookie Policy is an integral part of our Privacy Policy.

3. Use by Minors

Are children allowed to use Paynura's services? No, the products and services of Paynura are not directed to people under the legal age (18 years). Only adult persons can open an account with Paynura. Thus, we are not knowingly collecting personal data from children, and we advise all persons under 18 years of age not to transfer any data to us.

4. Responsibility for data processing and contact 

Paynura is well aware that protection and careful handling of your personal data is crucial. Thus we will use the personal data provided by you with consent and as it is outlined in this Privacy Policy and accordance with data protection requirements. Paynura has the responsibility for the processing of personal data in connection with services provided by us.

We have high-security standards, which we implement with all our clients.

If you have any queries about the processing of your personal data and the exercise of your rights under GDPR, our privacy team will assist you.

Please contact us: privacy@paynura.com.

Please note that for specific requests, we require further identification data from you, so that we can make sure that we are not sharing your information with a third party.

5. Personal data we collect 

We process the personal data that we receive from you as our account user and/or our website visitor. Furthermore, we might process the data we collect from business partners (e.g., Paysafe Group).

When using Paynura's services or interacting with Paynura, we might procees the following personal data:

Contact data 

When creating a new user account or communicating with Paynura, we might collect, for example, first name, last name, address, city, country, website, Skype, or Viber or Whatsapp or Discord contact, telephone number, etc.

Verification data

When an account is verified, it also depends on the level of verification; so we might process, for example, phone number or Skype number, IP address, location data.

Financial data 

In the course of transactions, we might process, for example, an email address or bitcoin address associated with your account.

Log data

During activities on the website, we might process, for example IP-address, browser identifier, withdrawal address, computer or mobile device information, frequency, time, operating system, browser type, device type, identification cookies, form data, third-party cookies.

User support 

If you contact our support team, we might process different personal data. This is the information you might give to the Paynura support team or any other member of Paynura.

Marketing data

If you visit our website or social media sites (like the Facebook, Twitter, LinkedIn, Youtube, Instagram), we might process statistical and marketing data.

Hiring data 

When you apply for a job vacancy or submit an application, we might process contact data, information about your education and work experience, identity documents and related information, links to your online portfolio and reference projects, and social media, etc.

6. Purpose and legal basis of data processing 

All processing is performed under the GDPR. We process your personal data based on the provisions under GDPR. In case Paynura requests the provision of additional data, this will be communicated to you at the point of collecting the personal data based on consent.

For the performance of a contract 

All processing is performed under the GDPR. We process your personal data based on the provisions under GDPR. In case Paynura requests the provision of additional data, this will be communicated to you at the point of collecting the personal data based on consent.

To protect legitimate interests 

All processing is performed under the GDPR. We process your personal data based on the provisions under GDPR. In case Paynura requests the provision of additional data, this will be communicated to you at the point of collecting the personal data based on consent.

Based on your consent 

If you have given us your consent, we will process the data only for the purposes declared in this Privacy Policy. You can withdraw your consent at any time.

With your direct consent we are processing direct marketing and advertising, website analysis, tracking for advertising purposes and recruitment processes.

Does Paynura process sensitive data? 

No, generally, Paynura does not process special categories of personal data. According to the GDPR, sensitive data includes data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as genetic and biometric data.

7. Who receives your personal data 

The confidentiality of your personal data is essential to Paynura. We will not disclose or sell your data to third parties.

Service providers 

We work with a few service providers to which we might transmit personal information. These perform services for us, such as website hosting, data analysis, information technology, and related infrastructure. Service providers may only use this data to the extent necessary to perform services for us or to comply with legal rules.

Business partners 

As an affiliate program, we consider providers of the digital our partners. In order to assure the provision of our services, we might transmit personal information to our partners. For example, we might share information and data with Paysafe Group.

Public bodies and institutions 

We may share your personal data with governmental or investigative authorities if we are required by law to do so. Such requirements include court orders, subpoenas, and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is necessary for the prevention, detection, or prosecution of criminal acts.

Other third parties 

Paynura might transfer your personal data to any other person, but only with your consent, to provide the services.

8. International data transfers 

Paynura is globally present. Your personal data might be stored and processed outside the country of your residence. In the process of providing our services, we might transfer data outside of the EU, for example, to the supplier in the United States or other countries. Their data protection laws might be of a lower standard than those in the European Union. However, Paynura will, in all circumstances, safeguard personal data as set out in this Privacy Policy.

For further information, please contact privacy@paynura.com.

9. Our social media presence 

Paynura is present on social media on different platforms, through which we inform our clients, potential clients, and the general public. When you access social media platforms, the general terms and conditions and privacy policies of these operators also apply. We want to point out that user data may also be processed outside the European Union. Paynura does not control the activities of those operators.

Paynura can only process personal data of social media users if they communicate directly with Paynura via such platforms through their social media accounts (e.g., number of visitors, posted articles, likes, direct messages, comments, etc.).

If you want to receive an explanation of the respective processing and the possibilities of objection (opt-out) by providers of social media networks, please check with the respective privacy policies of the providers (see below).

Our social media pages and channels and links to their privacy policies:

Paynura social media channelsThe respective channel's Privacy Policy
FacebookFacebook privacy
InstagramInstagram legal
LinkeInLinkedIn legal
TwitterTwitter privacy
YoutubeGoogle privacy

10. Retention and deletion periods

We retain your personal data for the duration of your account with Paynura and one year after the termination of our business relationship. Personal data processed by us shall be deleted as soon as they are no longer required, and the erasure does present a conflict with any legal obligation.

11. Our Cookie Policy

A cookie is a small piece of data that a website places on your computer, and is sent back to the site whenever you visit another document on the same website. They are used mainly to identify each user and distinguish them from others who might be using the website at the same time.

Some cookies are deleted the moment you close your browser. These are called session cookies because they last only for the duration of a session.  Such cookies typically store only an identification code readable only by the website that set them.
Others have an expiration date and might be used to remember that you have already logged in on a website, or store some preferences, such as language.

Purpose and types of cookies

Websites cannot remember their users. For that purpose, sites use cookies to recognize your browser and choices that you have made known so that these are stored when you revisit the website. Cookies differ based on their function, lifespan, and according to who places them on a website.

How does Paynura use cookies?

We are trying to give a user-friendly experience to our visitors and account holders, thus adapting to our visitors as much as we can, for example, language preferences. To achieve this, the Paynura website uses technical, functional, analytical, and commercial cookies.

Paynura uses cookies that have varying lifespans, but it can be up to 20 years. We feel that you should be aware that you can delete all cookies from your browser at any time.

Third-party cookies

Paynura uses third-party providers for analytical and marketing purposes. To enable third-party services, these entities need to place cookies on Paynura's website.

Web beacons

A web beacon is a tiny graphic image of just one pixel that is delivered to your computer either as part of a web page request or in an HTML email message. Paynura uses them to re-engage visitors that are likely to convert to customers based on the visitor's online behavior across websites.

Managing cookie preferences

In your browser settings, you can choose which cookies to accept and which to reject. These are placed differently, depending on the browser you are currently using. However, this might result in the inability to use all parts of our website. 
Cookies in Paynura's system

Technical cookies

Technical cookies help make a website usable by enabling essential functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie nameLifespanUsed for
_cfduid1 yearUsed by the content network, Cloudflare, to identify trusted web traffic.
galaxy-stickySessionRegisters which server-cluster is serving the visitor. This is used in context with load balancing, to optimize the user experience. 

Functional cookies

Functional or preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Cookie nameLifespanUsed for
Chatra.clientIdPersistentIdentifies the visitor across devices and visits, in order to optimize the chat-box function on the website.
Chatra.hostedItemsPersistentAllows the website to recognize the visitor to optimize the chat-box functionality.
iub2PersistentAllows the website to recognize the visitor in order to optimize the chat-box functionality.

Analytical cookies

Analytical cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. We also use Google Analytics for statistical reports, which help us to improve experience and our services continually.

Cookie nameLifespanUsed for
_ga2 yearsThis cookie contains a uniquely generated code and is used to distinguish users from each other.
_gat1 dayUsed to throttle request rate.
_gid1 dayRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
Chatra.lastPageViewAtPersistentIdentifies the last page visited by the visitor. This is used in order to make the chat-box function more relevant.
Chatra.referrerPersistentIdentifies the last page visited by the visitor. This is used in order to make the chat-box function more relevant.

 More about Google Analytics' cookies: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Commercial cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Cookie nameLifespanUsed for
ads/ga-audiencesSessionUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

Youtube and other Google services

Videos are served from Google's servers. You should beware, that if you are logged into your account, your experience is personalized by Google. The majority of Google's cookies have a lifespan of 2 years. However, the "CONSENT" cookie is valid until 2038.

More about cookies on Google's websites: https://www.google.com/policies/technologies/cookies/

Google's privacy policy: https://www.google.com/policies/privacy/

Opting out from cookies and services

Please contact us via email privacy@paynura.com if you want to generally object to the processing of your data for advertising purposes. You also can directly opt-out from tracking and the setting of cookies for advertisement purposes.

If you want to generally bock certain cookies and services, you can do so in the settings of your web browser or on following links: 

However, be advised that we might not be able to provide all our services to you anymore if you withdraw your consent.

12. Your rights and options

Paynura acknowledges the rights (right of access, right of rectification, right to erasure, right to restriction of processing, right to data portability, and the right to object) and options under GDPR.

To exercise one of the rights mentioned above, you can send an email to privacy@paynura.com.

You have the right to file a complaint to the competent supervisory authority if you evaluate that your rights under GDPR have been violated. In Slovenia, the supervisory authority is the Information Commissioner of the Republic of Slovenia.

Automated decision-making

Paynura does not use personal data for automated decision-making, including profiling within the meaning of Art 22 GDPR.

Processing for other purposes

As a general principle of Paynura, we only process personal data for the purposes for which they were collected.

13. Declaration of consent

By checking the respective box as a part of the account set-up process or in case of an update after the login into your Paynura account, you confirm that you have read the Privacy Policy and that you agree to the data processing.

You have the right to withdraw your consent at any time via email to privacy@paynura.com.

14. Personal Data Security

The security of data is fundamental to us, and we are committed o protecting the data we collect. Under GDPR and other standards, we undertake necessary procedures to prevent unauthorized access and the misuse of personal data. For that purpose, we use appropriate procedures to protect and safeguard the your personal data. We also use security procedures and all necessary restrictions for accessing and using the personal data on our servers.

15. Links to Other Websites

The Paynura website includes links to other web pages, companies, or persons. We take no responsibility for the privacy policies and content of those web sites. The links are mean to be a helpful tool for the user, who might be interested in the source of the information or organization who's services are mentioned in our news or other content items on our website.

16. Privacy Policy Updates

Paynura has the discretion to change and adapt, which also includes the option to add or remove parts of this Privacy Policy. Therefore, we invite you to check our Privacy Policy from time to time to stay informed about the changes. Paynura will notify its users about changes in its Privacy Policy via email or account notification only in case of significant changes.

By using the Paynura web page after the policy change, you agree to the changes.

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